Shipping & Payment

Shipping & Payment

Shipping Methods & Costs

We deliver to Europe and worldwide via ground transportation (Packeta, DPD, GLS). Air and express services are not available due to fragrance regulations.

Free shipping on all European orders over €90, no exceptions.

Customs notice for Switzerland, United Kingdom & Norway: these destinations are outside the EU customs union. A small customs duty or import charge may apply on delivery depending on your local customs authority — this is possible but not guaranteed, and is not included in the price shown at checkout.

Important: Ground Delivery Only

Fragrances are classified as flammable liquids under international transport regulations (IATA, IMDG, ADR). For safety reasons they cannot be shipped by air or express courier. All orders travel by ground-based carrier only (Packeta, DPD, GLS).

Delivery Time Estimates & Extended Windows Outside Europe

Times shown above are estimates from order confirmation, not guarantees. For destinations outside Europe, ground shipping routinely takes longer than the typical 7-14 day estimate: depending on customs clearance and last-mile delivery in the destination country, transit can take up to 50 days. Non-EU orders are therefore not eligible for a non-delivery claim until 50 days have elapsed from the dispatch date, provided tracking shows the shipment in transit – tracking data governs over elapsed-time assumptions. See our Return Policy for the full non-delivery claims procedure. This is a claims-processing timeline; it does not reduce your right to a refund if a shipment is ultimately confirmed lost.

Order Processing & Order Acceptance

Orders are typically processed within 1-2 business days of payment confirmation. Note that submitting an order and paying for it is an offer to buy; the contract is formed only when we send you an order confirmation email. If an order cannot be accepted (stock, pricing error, or fraud-prevention grounds), we will cancel it and refund any payment in full rather than ship it.

Payment Methods

PayPal

Secure online payment. Your funds are charged immediately upon order submission. Protected by PayPal Buyer Protection.

Bank Transfer (SEPA/BACS)

Direct transfer from your bank account. After you complete checkout: (1) You receive order confirmation with bank details, (2) You transfer the exact amount to our account, (3) Once payment clears (1-3 business days), your order ships. Please include your order number in the transfer reference.

Pricing Errors

In the rare event of an obvious pricing error caused by a technical or data fault, we reserve the right to cancel the affected order and refund it in full, even after confirmation, rather than fulfil it at the incorrect price.

Customs Duties & Import Taxes (Non-EU Orders)

For shipments outside the European Union, any customs duties, import taxes, or handling fees charged by the destination country are the buyer’s responsibility and are not included in our prices or shipping costs. We cannot predict or control the amount of these charges.

Delivery, Tracking & Risk of Loss

Risk of loss passes to you upon delivery by the courier, in line with statutory rules on risk transfer to consumers. You will receive a tracking number by email to monitor your shipment in real time.

Carrier Delays & Force Majeure

Delays caused by the courier network – customs backlogs, weather, local disruption – or by events beyond our reasonable control (strikes, natural disaster, public health measures) are not treated as a breach of these terms by us, without prejudice to your statutory rights if delivery ultimately fails entirely.

Delivery Issues

If your package does not arrive or arrives damaged, contact us immediately at info@maison-perfumes.com with your tracking number and photos of the item and its outer packaging. For higher-value shipments we retain our own photo/video packing documentation, which – together with your evidence – helps us resolve the issue with the courier or process a claim quickly.

Returns & Refunds

See our Return Policy for full detail on eligible returns, the hygiene exemption for opened perfume, and refund timelines.

Complaints & Dispute Resolution

Contact us first at info@maison-perfumes.com. If we cannot resolve a complaint to your satisfaction, EU consumers may use the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Questions About Shipping or Payment?

Email us: info@maison-perfumes.com. We respond within 24-48 hours.

This page is drafted to be clear and protective but is general commercial documentation, not legal advice. Review by a qualified Slovak e-commerce lawyer is recommended before scaling advertising or order volume.